Luca Terzi
Senior Business Process Management Consultant of B4 Value
Co-founder and COO of Be For, Luca, through a twenty-year experience in the BPO sector, has gained strong skills in process optimization condensed in the methodology of ‘Operational Excellence’ understood as the reduction of total business costs combined with a simultaneous increase in the quality perceived by stakeholders, achievable through a skilful combination of Process and Technological Innovation, mixing the most innovative technologies (RPA, AI, Blockchain, Machine Learning).
Speech location
MILAN, September 24
Speech moment
TYPE
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The Business Analyst & success of RPA
Relator