As we know, RPA technology enables companies to automate manual processes across the enterprises using software robots, in turn reducing human error, saving money on labor and applying human intelligence where added value is. RPA is therefore a disruptive trend in digital transformation because it’s fairly fast and easy to implement, with almost immediate outcomes and payback.
The Internet of Things (IoT) is a system of interrelated computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers (UIDs) and also consists of the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.
With the increased number of data and information generated by the internet of things, organizations can better streamline business processes and make operations more efficient, making IoT a prime candidate to pair with RPA and properly feed relevant softwares.
RPA, being critical for automating repetitive tasks in organizations of all shapes and sizes, by nature provides an adequate platform to manage IoT devices: in other words, RPA and IoT can enable companies to optimize management processes as well as employees. Offering organizations the means to access new business intelligence as well as the ability to manage it, these technologies together can allow companies to improve operations by, for example, providing better customer service or better control of how products travel through the whole supply chain.
As an example (credit to Sarah Burnett, vice president of research, Everest Group), an airline is using IoT data in its luggage handling process and then using RPA technology to bring that information to the operators who can decide how much more cargo they can take on board the flight.
IoT generates data, RPA can use and manipulate them, both aimed to add value and support smarter analytics and innovation.
IoT can act as a potent data source and a great trigger for an RPA bot to do something.