RPA is starting to automate things that were not feasible five to 10 years ago.
The first wave of RPA required process experts to understand what processes could be automated, as well as special coding skills to script the bots. This is currently where a lot of the RPA solutions are generating revenues today.
The next generation of RPA involves using automation to figure out what processes can be automated through better process discovery capabilities. This will make it easier for businesses to prioritize automations and could play a role in further accelerating the deployment of other RPA capabilities in the enterprise.
In a vertically oriented third phase, “Instead of solving one problem, you actually build a robot that just solves literally bottom stack to the top stack — everything — and completely replaces humans,”
The RPA market is expanding horizontally and vertically across all of North America, in all manner of legacy industries. In the long run, the increasing removal of humans from the process, with simultaneous horizontal and vertical growth, will likely lead to new kinds of RPA platforms.